pkbet Privacy Policy

Our Data Principles

pkbet processes personal data responsibly. The six principles below summarise how we approach data protection across every part of the Platform.

1. Who We Are and How to Contact Us

pkbet is an online betting and casino platform operated at pkbet.lol and targeting players in Bangladesh. For the purposes of this Privacy Policy, pkbet is the data controller responsible for the personal information you provide when registering, transacting, or otherwise using the Platform. If you have any questions about this Privacy Policy or how your personal data is handled, please contact our support team at [email protected]. We aim to respond to all data-related enquiries within 5 business days.

2. Information We Collect

pkbet collects personal data in several ways: information you provide directly when creating your account, information generated through your use of the Platform, and information received from third-party payment providers as part of the payment verification process. The categories of personal data we may collect include the following.

• Identity and contact information: your full name, date of birth, nationality, residential address, email address, and mobile phone number, as provided during registration or KYC verification.
• Account credentials: your chosen username and the encrypted hash of your password. pkbet never stores your plain-text password.
• Financial data: deposit and withdrawal history, transaction amounts, payment method identifiers (e.g., the last four digits of a card or the mobile number associated with your bKash or Nagad account), and account balance records.
• Betting and gaming activity: bet history, game session logs, wagering patterns, bonus usage, and responsible gaming tool activations (e.g., deposit limit settings, self-exclusion requests).
• Technical and device data: IP address, device type and model, operating system, browser type and version, time zone, referring URL, and pages visited within the Platform — collected automatically when you access the Platform.

pkbet does not collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If identity verification requires a government-issued ID document, the document image is used solely for KYC purposes and is not retained beyond the verification process except where required by law.

3. How We Use Your Information

pkbet uses the personal data it collects only for the purposes set out below. We do not use your data for any purpose that is incompatible with the reason it was originally collected, and we do not process your data in ways that you would not reasonably expect.

• Account creation and management: to verify your identity, set up your player account, and maintain accurate account records throughout the life of your account.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain transaction records as required.
• Regulatory compliance: to fulfil our obligations under applicable anti-money laundering rules, to conduct KYC checks, to verify that players meet the 21+ age requirement, and to respond to lawful requests from regulatory or law enforcement authorities.
• Platform improvement and security: to monitor for fraud, collusion, or abusive activity; to investigate suspicious transactions; to diagnose technical issues; and to improve the performance and reliability of the Platform.
• Responsible gaming: to monitor betting patterns that may indicate problem gambling behaviour; to enforce deposit limits, session time reminders, and self-exclusion requests; and to provide personalised responsible gaming communications where appropriate.
• Marketing communications: to send you promotional offers, bonus notifications, and seasonal offers (such as BPL and Eid promotions) by email or in-Platform notification — but only where you have opted in to receive such communications. You may opt out at any time via your account settings or by contacting [email protected].

4. Legal Basis for Processing Your Data

pkbet processes your personal data only where it has a lawful basis to do so. The legal bases on which pkbet relies are as follows.

• Contractual necessity: processing required to enter into and perform the contract with you — including account creation, deposits, withdrawals, bet settlement, and providing access to games.
• Legal obligation: processing necessary to comply with applicable law, including anti-money laundering obligations, KYC verification requirements, tax record-keeping, and cooperation with regulatory or law enforcement requests.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your own data protection rights.
• Consent: where pkbet relies on your consent as the legal basis — specifically for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before your withdrawal.

5. Sharing Your Information

pkbet does not sell, rent, or trade your personal data. We may share your personal data with third parties only in the limited circumstances described below.

• Payment processors: bKash, Nagad, Rocket, Upay, and card network providers (Visa, Mastercard) receive only the transaction data necessary to process your deposit or withdrawal. They handle this data under their own privacy policies and are not permitted to use it for any other purpose.
• Identity verification providers: third-party KYC service providers may receive copies of identity documents solely for the purpose of verifying your identity as required by our compliance obligations. These providers operate under data processing agreements with pkbet.
• Game content providers: Pragmatic Play, Evolution Gaming, and other game studios may receive anonymised session data for the purpose of delivering their games and detecting technical errors. They do not receive your name, payment details, or contact information.
• Regulatory and law enforcement authorities: pkbet will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosure where we are legally permitted to do so.

6. Cookies and Tracking Technologies

pkbet uses cookies and similar tracking technologies to operate the Platform, remember your session, and understand how players use the site. Cookies are small data files stored on your device. The types of cookies we use are described below.

• Essential cookies: strictly necessary for the Platform to function. These include session authentication cookies that keep you logged in, security tokens, and cookies that remember your language preference. These cannot be disabled without breaking core Platform functionality.
• Analytics cookies: used to collect anonymised data about how visitors navigate the Platform — such as pages visited, time spent on each page, and error events. This data helps us improve the Platform experience. Analytics data is aggregated and does not identify individual players.
• Preference cookies: used to remember choices you have made on the Platform, such as display settings or notification preferences, so you do not have to re-enter them on each visit.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform. By continuing to use pkbet after being notified of our cookie use, you consent to our use of cookies as described in this policy.

7. Data Retention

pkbet retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil legal, regulatory, and operational obligations. Specifically: account and identity data is retained for the duration of the account relationship and for a minimum of 5 years after account closure, as required by anti-money laundering record-keeping obligations. Transaction data is retained for a minimum of 5 years from the date of each transaction. Betting and gaming activity logs are retained for 2 years from the date of each session. Marketing consent records are retained for as long as the consent is active and for 2 years following withdrawal of consent, to demonstrate compliance.

When personal data is no longer required for any of the above purposes, pkbet will securely delete or irreversibly anonymise it. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

8. Data Security

pkbet takes data security seriously. We implement a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL encryption across all Platform communications, secure server infrastructure with access controls, regular internal security reviews, staff training on data protection obligations, and strict data access policies that limit which employees can view personal data and under what circumstances.

9. Your Data Rights

As a registered player on pkbet, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with your full name, registered email address, and a description of your request. pkbet will respond within 30 days.

To exercise any of the above rights, please email [email protected] with the subject line "Data Rights Request" and include your full name and registered email address. pkbet will not charge a fee for handling data rights requests submitted in good faith.

10. Children's Privacy

pkbet is strictly an adults-only platform. The minimum age to register and use pkbet is 21 years. pkbet does not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered player is under 21 years of age, we will immediately close the account and delete or anonymise the associated personal data, except where we are required to retain records by law. If you believe that pkbet may have inadvertently collected personal data from a person under 21, please notify us at [email protected] immediately.

11. Third-Party Links

The pkbet Platform may contain references to third-party content providers, game studios, or payment services. pkbet does not operate, control, or endorse any third-party websites or services, and this Privacy Policy does not apply to them. If you follow a link to a third-party site, we encourage you to read that site's own privacy policy before providing any personal information. pkbet is not responsible for the privacy practices or content of third-party websites.

12. Changes to This Privacy Policy

pkbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform functionality. When we make a material change to this policy, we will update the "Last updated" date at the top of this page and, where required, notify registered players by email. Your continued use of the Platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way pkbet handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week, and we take all privacy enquiries seriously.